Naga77 Privacy Policy

Introduction and Scope

This Privacy Policy describes how Naga77 handles personal information when a user visits the website, creates an account, communicates with customer support, deposits or withdraws funds, claims a promotion, places a wager or uses another Naga77 service. It applies to website visitors, registered members and individuals who contact Naga77 about its services.

For the purposes of this policy, “personal information” means information that identifies an individual or can reasonably be connected with an identifiable individual. This may include a name, contact details, identity documents, payment records, device identifiers and account activity. Information that has been irreversibly anonymised so it can no longer identify a person is not treated as personal information.

Naga77 aims to process information fairly, for stated purposes and with appropriate security. This policy should be read together with the Terms and Conditions governing use of the platform. By continuing to use Naga77, you acknowledge the information practices described here.

Information Naga77 Collects

The type of information Naga77 collects depends on how you interact with the platform. Naga77 may collect the following categories:

• Identity information: legal name, date of birth, nationality and details shown on a MyKad, passport or other accepted identification document.
• Contact information: residential address, email address and other contact details voluntarily supplied for account administration.
• Account information: username, encrypted authentication credentials, account preferences, membership tier, verification status and responsible gambling settings.
• Payment information: deposit and withdrawal amounts, transaction dates, payment method, masked account details and payment references.
• Gaming information: games accessed, sports markets viewed, wagers, wins, losses, bonus use, session duration and account balance history.
• Technical information: IP address, browser type, device type, operating system, language setting, login time and diagnostic records.
• Communication records: live chat messages, support enquiries, complaint details and correspondence sent to Naga77.

How Information Is Collected

Naga77 collects information directly when you register, complete identity checks, update account details, make a MYR transaction or contact support. Information may also be generated automatically while you use the platform, including login records, device data, cookie identifiers and gameplay history.

Naga77 may receive limited information from payment processors, identity verification providers, security services and game technology partners. For example, a payment provider may confirm whether a DuitNow or FPX transaction was completed, while a verification provider may report whether an identity document appears valid.

Information received from service providers is used only for the applicable operational, security or compliance purpose. Naga77 does not ask payment partners to disclose information unrelated to the transaction or account verification being performed.

Purposes of Data Processing

Naga77 may use personal information for the following legitimate operational purposes:

1. Creating, maintaining and securing a Naga77 account;
2. Confirming that a member is aged 21 or above and eligible to use the platform;
3. Completing identity, fraud-prevention and account security checks;
4. Processing MYR deposits, withdrawals, bonuses and wallet adjustments;
5. Providing slots, live dealer games, EPL betting, Liga Super Malaysia markets and other entertainment services;
6. Responding to customer support enquiries, complaints and payment investigations;
7. Detecting account misuse, collusion, suspicious transactions and prohibited activity;
8. Operating deposit limits, self-exclusion controls and other responsible gambling tools;
9. Improving platform stability, navigation, mobile performance and user experience;
10. Meeting record-keeping, dispute-resolution and lawful compliance obligations.

Naga77 will not use personal information for a materially incompatible purpose without providing appropriate notice or obtaining consent where consent is required. Marketing preferences may be changed through the relevant account controls or by contacting support.

Payment and Verification Data

Naga77 supports payment methods commonly used by Malaysian players, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank and Hong Leong. When you initiate a transaction, Naga77 may record the selected method, amount, status, time, account reference and information needed to match the payment with your account.

Naga77 may request identity evidence, proof of address or information about the source of funds when reasonably necessary for verification, payment security or fraud prevention. Documents should be submitted only through an approved Naga77 channel. Verification information is restricted to personnel and providers who require access for the relevant purpose.

Transaction information may be retained after an account closes when necessary to resolve a payment dispute, protect against fraud, maintain financial records or meet an applicable legal obligation. Naga77 limits access to retained records and removes or anonymises information when continued identification is no longer necessary.

Cookies and Similar Technologies

Naga77 may use cookies, local storage and comparable technologies to keep users signed in, remember settings, maintain security, understand platform performance and identify technical problems. Some cookies are essential because the platform cannot provide secure account functions without them.

Functional cookies may remember language, display or navigation preferences. Analytics information may help Naga77 understand which pages work well on mobile devices used in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other Malaysian locations. Where possible, Naga77 uses aggregated information to evaluate general performance rather than individual behaviour.

Browser controls may allow you to block or remove cookies. Disabling essential cookies can prevent login, payment or account-security features from operating correctly.

When Information May Be Shared

Naga77 does not sell personal information. Naga77 may disclose limited information to carefully selected service providers that support payment processing, identity verification, game delivery, hosting, cybersecurity, customer service, fraud prevention or technical maintenance.

Service providers are expected to handle information only for the service they perform and to apply suitable confidentiality and security measures. Naga77 may also disclose information when required by a valid legal process, when necessary to protect users or the platform, or when investigating suspected fraud, money laundering, account abuse or other unlawful conduct.

If the ownership or organisation of Naga77 changes through a merger, restructuring or transfer of business assets, relevant information may be transferred as part of that transaction. Any recipient would remain subject to applicable privacy obligations and the commitments described in this policy.

International Data Processing

Some Naga77 technology, security, verification or game service providers may operate outside Malaysia. As a result, personal information may be processed in another jurisdiction where privacy laws differ from those in Malaysia.

When international processing is necessary, Naga77 takes reasonable steps to select reputable providers, limit the information transferred and require appropriate safeguards. A transfer does not permit a provider to use Naga77 information for its independent marketing purposes.

Data Security

Naga77 uses technical and organisational safeguards intended to protect information against accidental loss, unauthorised disclosure, alteration and misuse. Measures may include encrypted connections, restricted administrative access, account monitoring, secure backups, authentication controls and security reviews.

No internet service can guarantee absolute security. Users also have an important role in protecting their accounts. Choose a unique password, keep login details private, sign out on shared devices and contact Naga77 promptly if you notice unfamiliar account activity.

Where Naga77 confirms a data incident that creates a meaningful risk to affected users, Naga77 will investigate, take reasonable containment measures and provide notifications where required by applicable obligations.

Data Retention

Naga77 retains information for as long as reasonably required to provide services, manage an account, resolve disputes, prevent fraud, maintain security and meet record-keeping obligations. Retention periods vary according to the nature and sensitivity of the information.

Account, verification and transaction records may need to be retained after closure. Support messages and technical logs may be kept for shorter periods unless they relate to an unresolved complaint, security event or legal matter. When retention is no longer justified, Naga77 deletes, anonymises or securely isolates the information.

Your Privacy Rights and Choices

Subject to identity verification and applicable limitations, you may ask Naga77 to provide access to personal information associated with your account, correct inaccurate information, explain particular processing or delete information that is no longer required.

Naga77 may request information needed to verify that the requester is the account holder. A request may be restricted where disclosure would affect another person's rights, compromise security, interfere with a fraud investigation or conflict with a mandatory retention requirement.

Age Restriction and Responsible Gambling

Naga77 is intended only for users aged 21 and above. Naga77 does not knowingly permit minors to register or gamble. Age and identity checks may be performed at registration, before a withdrawal or whenever account information creates a reasonable concern about eligibility.

If Naga77 identifies an account operated by someone under 21, access may be suspended while the matter is investigated. Personal information associated with that account will be handled securely and retained only where necessary for protection, investigation or legal compliance.

Naga77 may use account and gameplay information to operate responsible gambling tools, including deposit limits, session reminders and self-exclusion. Information connected with a self-exclusion request may be retained to ensure the restriction remains effective and to prevent the creation of replacement accounts.

Changes to This Privacy Policy

Naga77 may update this Privacy Policy when services, technology, security practices or applicable requirements change. Material changes will be presented through an appropriate notice on the platform. The effective date at the top of this page indicates when the current version began to apply.

Users are encouraged to review this page periodically. Continued use of Naga77 after an updated policy takes effect acknowledges the revised information practices, except where separate consent is required.

Contact Us

Questions, access requests, correction requests or privacy concerns may be directed to Naga77 support. Please provide enough information to identify your account and explain the request, but do not include passwords, banking passwords, e-wallet PINs or one-time security codes.